PATCHPOP SUPPORT

Need help with your order?

Whether it's a shipping question, a mystery pack issue, or a return request — we've got you. Fill out the form below or reach out through your preferred channel.

We typically respond within 24–48 hours on business days.

Wear. Swap. Collect.

What do you need help with?

Order Issue

Something arrive wrong or incomplete? We'll sort it out.

Shipping Question

Tracking not updating or package delayed? Let us know.

Return or Exchange

Need to return or exchange a garment or patch?

Damaged or Wrong Item

Got something damaged or not what you ordered? Send details.

Mystery Pack Question

Questions about your pack, patch reveal, or rarity tier?

General Question

Something else? We're happy to help.

Send us a message

Fill out the form below and we'll get back to you within 24–48 business hours.

For damaged, wrong, or missing items, please submit this form first. Our support team may ask you to send clear photos by replying to our email or through WhatsApp.

Photo uploads are not supported directly in this form. If photos are needed, we'll guide you by email or WhatsApp.

Before you contact us

  • Order number: Have it ready — it's in your confirmation email.
  • Email or phone: Use the same contact you used at checkout.
  • Photos: For damaged or wrong items, have clear photos ready to send if support asks for them.
  • Returns: Do not ship return items until you receive written approval.
  • FAQ first: Check the Collector Guide — many questions are answered there.
  • Policies: Check the Shipping and Returns pages for timelines and eligibility.

Reach us directly

Helpful links

Still stuck?

Send us the details and we'll help you figure it out.