Shipping & Delivery

Last updated: June 27, 2026

Thank you for choosing PATCHPOP. We want every order to reach you safely, clearly, and efficiently. This Shipping & Delivery Policy explains our processing timelines, delivery rules, Cash on Delivery verification, cancellation boundaries, failed delivery consequences, and customer responsibilities within the Arab Republic of Egypt.

This Policy operates alongside our Terms & Conditions and Returns, Refunds & Exchanges Policy. It is designed to manage domestic logistics smoothly while protecting fair access to our limited-quantity drops.

Nothing in this Policy is intended to limit, exclude, or reduce any mandatory statutory rights you may have under applicable Egyptian consumer protection laws or any other applicable regulations.

1. Delivery Coverage

• PATCHPOP currently delivers to selected areas within the Arab Republic of Egypt through approved courier partners and logistics service providers.

• Available delivery zones, courier coverage, delivery fees, and estimated delivery windows may vary based on the customer’s city, governorate, address accuracy, courier network capacity, campaign volume, holidays, weather conditions, operational restrictions, or other factors outside PATCHPOP’s direct control.

• If your area is outside our active delivery coverage, the website may prevent checkout, display unavailable delivery options, or require support confirmation before your order can be accepted.

• PATCHPOP may update, expand, suspend, or restrict delivery zones from time to time for operational, courier, security, compliance, or commercial reasons.

2. Processing & Dispatch Timelines

Order processing time is the period required for PATCHPOP to verify, prepare, pick, pack, quality-check, label, and hand the order to the courier. Processing time is separate from courier delivery time.

• Standard Orders: PATCHPOP aims to pack and dispatch standard orders within 1–2 business days after successful online payment confirmation or successful Cash on Delivery verification.

• Drop & Event Timelines: During limited drops, high-demand launches, seasonal sales, promotional events, or warehouse congestion, processing may extend by an additional 2–3 business days due to elevated order volume, inventory checks, and secure packaging requirements.

• Non-Shipping Days: Orders may not be packed, dispatched, or moved by courier partners on official Egyptian public holidays or non-business days. Friday is generally treated as a non-business day, and Saturday operations may vary depending on courier and warehouse availability.

• PATCHPOP may prioritize orders based on payment status, confirmation status, product availability, warehouse workflow, limited-drop allocation, or courier pickup schedules.

3. Shipping Fees, Delivery Charges & Checkout Disclosure

• Shipping fees, Cash on Delivery fees, regional delivery surcharges, courier charges, or any other delivery-related costs will be displayed before final checkout completion where applicable.

• Product prices are separate from delivery fees unless the product page, campaign page, or checkout clearly states that shipping is included or free.

• If PATCHPOP offers free shipping, discounted shipping, or campaign-based delivery benefits, such offers may be subject to order value, delivery zone, product type, courier availability, campaign period, or other conditions displayed at or before checkout.

• Backend Malfunctions: PATCHPOP reserves the right to correct delivery-fee errors caused by technical malfunction, incorrect location selection, courier integration issues, or backend data errors. If a delivery-fee correction materially affects your order before dispatch, PATCHPOP will contact you where required to confirm the available lawful resolution.

4. Domestic Shipping Zones & Estimated Transit Times

Once a package is physically handed over to our authorized courier partner and a tracking reference is generated, estimated regional transit times apply.

Note: These timelines are estimates and may vary due to courier capacity, public holidays, weather, address accuracy, failed contact attempts, campaign volume, operational restrictions, or circumstances outside PATCHPOP’s reasonable control. If a delivery date is expressly agreed and the order is not delivered by that date, or if no delivery date is agreed and the order is not delivered within the period required by applicable Egyptian consumer protection rules, the customer may be entitled to the remedies available under applicable law.

5. The 24-Hour Cash on Delivery Verification Rule

Because PATCHPOP items may be released as fixed-quantity limited drops, unconfirmed COD orders can unfairly reserve inventory that other collectors are ready to purchase. All Cash on Delivery orders may therefore be subject to verification before dispatch.

• Verification Window: Once a COD order is placed online, it may be placed on temporary hold. The order must be verified and confirmed through PATCHPOP’s official support channels (such as phone call, SMS, email, OTP, or another approved contact method) within 24 hours of order placement, unless PATCHPOP specifies another verification window.

• Inventory Release: If a customer cannot be reached, provides invalid contact details, or fails to confirm the COD order within the required verification window, PATCHPOP may cancel the transaction and return the reserved items to active inventory.

• PATCHPOP may refuse, delay, or cancel an order where verification fails, contact information is invalid, the customer is unreachable, the delivery address is incomplete, the order appears fraudulent, or the order appears to misuse promotions, limited-drop access, or COD services.

• If a prepaid order is cancelled by PATCHPOP after payment capture, PATCHPOP will initiate the appropriate refund or transaction reversal in accordance with the original payment method, payment-provider timelines, and applicable law.

6. Mandatory Courier Package Rule — No Pre-Payment Unboxing

• For Cash on Delivery orders, the full COD amount must be paid to the courier at the time of delivery before the parcel is handed over, unless PATCHPOP or the courier expressly confirms another approved process in writing.

• No Pre-Payment Unboxing: COD parcels cannot be opened, unsealed, unboxed, inspected, tried on, partially accepted, or selectively rejected before full payment to the courier.

• Last-mile couriers act as logistics agents. They are not authorized to inspect product contents, process field returns, authenticate mystery products, approve exchanges, issue refunds, or handle partial handovers at the doorstep.

• If you receive your package and later suspect an internal sorting error, wrong size, missing component, delivery damage, or product defect, you must follow our official Returns, Refunds & Exchanges Policy and file a claim through PATCHPOP’s official support channels within the applicable timeframe.

• This rule helps protect courier safety, payment integrity, sealed mystery products, randomized collectible value, and inventory control. It does not limit any return, exchange, defect, incorrect-item, or missing-item rights that the customer may have after receiving the parcel under applicable Egyptian consumer protection rules.

7. Order Cancellation Parameters & Cutoffs

Customers may request order cancellation by contacting PATCHPOP support at Help@PATCHPOP.shop or through any available contact method shown at checkout as soon as possible after placing the order.

• Pre-Processing Window: If the order has not yet entered our processing, packing, fulfillment, dispatch, or courier handover stage, PATCHPOP may halt the transaction and issue the applicable cancellation confirmation or payment reversal.

• Post-Processing Cutoff: Once an order moves into processed, packed, fulfilled, dispatched, or shipped status, cancellation is no longer guaranteed and may not be operationally possible. At this stage, the package may need to complete its logistics cycle and, after delivery, may be handled through our standard return and exchange framework where eligible.

• High-Velocity Automated Releases: Orders from high-demand limited drops may pass through expedited warehouse and courier queues. This accelerated process makes post-submission changes, cancellations, address edits, or order modifications difficult and sometimes impossible once submitted.

• An operational cancellation cut-off does not limit any mandatory statutory return, replacement, refund, or manufacturing defect rights that the customer may have under applicable Egyptian consumer protection rules after receiving the order.

8. Address Accuracy, Corrections & Mid-Transit Limitations

• Customers are responsible for providing accurate, complete, and reachable delivery information at checkout. This includes full name, phone number, delivery address, building number, floor, apartment or office number, city, governorate, nearest landmark where required, and any delivery instructions needed for the courier.

• If you identify an error in your shipping address or contact phone number, you should contact customer support immediately. For the best chance of correction before dispatch, address or phone-number corrections should be requested within 2 hours of order placement or during the COD verification process where applicable.

• Address corrections are not guaranteed once the order has entered processing, packing, fulfillment, dispatch, or courier handover. Once a parcel has left our facility and is in the possession of the courier network, address modifications or rerouting requests may not be possible.

• Mid-Transit Rerouting Costs: If a mid-transit rerouting request requires the package to be returned through the courier network and re-dispatched, the customer may be responsible for a secondary shipping fee where legally permitted and clearly communicated, unless the error was caused by PATCHPOP or the courier.

• This section does not limit any mandatory correction or amendment right that may apply under Egyptian remote-contract rules or other applicable law.

9. Courier Handover, Tracking & Delivery Updates

• Once an order is packed and handed to the courier, PATCHPOP or the courier may send tracking information, delivery updates, SMS messages, or phone-call notifications where available.

• Tracking updates are provided by the courier or logistics platform and may not always update in real time.

• PATCHPOP is not responsible for courier tracking-system delays, temporary status errors, or third-party logistics platform outages, but we will make reasonable efforts to assist where a delivery issue is reported through official support channels.

• The courier may contact the customer directly to confirm location, delivery timing, payment collection for COD orders, or handover details.

10. Delivery Attempts, Failed Delivery & Refused Orders

• The courier may attempt delivery according to its operational policies and route availability. PATCHPOP’s courier partners will normally make up to two delivery attempts, where operationally available, using the contact information provided at checkout.

• A delivery may fail if the customer is unreachable, unavailable, refuses the parcel, provides an incorrect address, does not answer verification calls, fails to pay COD amounts, fails to provide required information, or requests repeated postponements beyond the courier’s allowed window.

• If a delivery attempt fails, PATCHPOP or the courier may attempt redelivery where operationally possible. Additional delivery fees may apply where legally permitted and clearly communicated.

• If the parcel is refused, repeatedly postponed, unpaid, unreachable, or undeliverable, the order may be returned to PATCHPOP as return-to-origin (RTO).

• For unpaid COD orders returned due to refusal, failed contact, invalid address, or customer unavailability, PATCHPOP may cancel the order and return the items to inventory.

• Prepaid Delivery Failures Deduction: For prepaid orders returned due to customer refusal, invalid address, failed contact, or customer unavailability, PATCHPOP may deduct reasonable shipping, return, COD-related, or courier costs from the refund where legally permitted and clearly communicated, unless the failed delivery was caused by PATCHPOP’s error or courier-confirmed fault.

• Repeated failed deliveries, refused COD orders, abusive ordering behavior, or suspicious delivery patterns may lead to COD restrictions, future order verification, account review, or refusal of future orders where legally permitted.

11. COD Account Restrictions

• Cash on Delivery is offered as a convenience for eligible orders and delivery zones. COD availability may depend on order value, delivery city, product type, courier support, customer history, verification outcome, or operational restrictions.

• Customers who repeatedly fail to confirm COD orders, refuse verified deliveries, provide unreachable phone numbers, use invalid addresses, or cause repeated return-to-origin packages may have their COD privileges restricted, suspended, or permanently revoked where legally permitted.

• PATCHPOP may require such customers to use prepaid digital payment methods for future purchases, especially for limited drops, high-demand releases, or restricted inventory.

• This section does not limit any mandatory consumer rights that may apply to a completed purchase.

12. Delivery Inspection, Damaged Parcels & Missing Items

• Customers should inspect the outer shipping parcel as soon as reasonably possible after delivery.

• If the parcel appears visibly damaged, opened, tampered with, soaked, crushed, resealed, or otherwise suspicious, the customer should photograph or video the parcel before opening it and contact PATCHPOP promptly through official support channels.

• Visible delivery damage, wrong items, missing components, or packaging issues should be reported within 48 hours of delivery with the order number and clear photos or videos of the shipping box, product packaging, and affected items where relevant.

• PATCHPOP may request additional photos, videos, courier information, packaging evidence, or item details to investigate the claim with the courier or internal fulfillment team.

• If the issue is verified as PATCHPOP’s error, courier-confirmed damage, missing component, incorrect item supplied, or another legally recognized non-conformity, PATCHPOP will provide the appropriate lawful resolution in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

13. Lost Shipments & Delivery Investigations

• If tracking shows unusual delay, no movement, failed courier scan, possible loss, or delivery inconsistency, the customer should contact PATCHPOP through official support channels.

• PATCHPOP may open an investigation with the courier or logistics provider. Investigation timelines may depend on courier response time, route review, driver confirmation, warehouse records, tracking logs, proof of delivery, and customer information.

• If the shipment is confirmed lost before delivery to the customer, PATCHPOP will provide an appropriate lawful resolution, which may include replacement where stock is available, refund, store credit where legally permitted and/or agreed with the customer, or another remedy required by law.

• If courier records show confirmed delivery to the address or recipient details provided at checkout, PATCHPOP may request further information before approving any replacement or refund.

• PATCHPOP is not responsible for loss caused by incorrect customer address, unauthorized third-party receipt at the customer’s address, customer-requested unattended delivery, or failure to secure the parcel after confirmed delivery, except where applicable law requires otherwise.

14. Split Shipments, Partial Fulfillment & Stock Issues

• PATCHPOP may ship items in separate parcels where an order contains multiple products, pre-order items, bundle components, limited-drop items, or products fulfilled from different stock locations.

• If an order is split into multiple shipments, the customer may receive separate tracking numbers, delivery updates, or delivery dates.

• If an item becomes unavailable after an order is placed due to inventory discrepancy, limited-drop oversell, stock damage, system error, or fulfillment issue, PATCHPOP will contact the customer to offer a lawful resolution, which may include partial fulfillment, replacement with an alternative item agreed with the customer, refund for the unavailable item, order cancellation, or another remedy required by law.

• Fulfillment Splitting Fees: PATCHPOP will not charge additional shipping fees for a split shipment where the split is caused by PATCHPOP’s internal fulfillment decision, unless otherwise clearly agreed with the customer.

15. Delivery of Bundles, Starter Kits & Mystery Products

• Bundles, starter kits, curated sets, and mystery products may contain multiple components. Customers should check the package contents against the order confirmation as soon as reasonably possible after delivery.

• If a bundle, starter kit, or mystery product is missing a component, contains the wrong component, or arrives visibly damaged, the customer should report the issue within 48 hours of delivery with photos or videos where relevant.

• Mystery products should remain sealed if the customer intends to request a standard change-of-mind return. Opening or unsealing a mystery product may affect return eligibility as explained in our Returns, Refunds & Exchanges Policy.

16. Ownership, Risk & Delivery Confirmation

• Risk in the products generally transfers to the customer upon successful delivery to the address, recipient, or delivery method provided at checkout, unless otherwise required by applicable law.

• For Cash on Delivery orders, the parcel will normally be released to the customer only after payment is completed according to the courier’s approved process.

• Proof of delivery may include courier tracking status, recipient name, phone confirmation, delivery scan, OTP confirmation, courier signature, GPS record, photo evidence, or other logistics record used by the courier.

• Where a delivery dispute arises, PATCHPOP may rely on courier records, tracking logs, warehouse records, customer communications, and any available proof of delivery to assess the claim.

17. Delivery Delays, Force Majeure & Events Outside Our Control

• PATCHPOP is not responsible for delays caused by events outside our reasonable control, including but not limited to severe weather, traffic disruption, road closures, public holidays, courier network congestion, labor disruption, government action, civil unrest, force majeure events, payment gateway issues, internet outages, Shopify or platform outages, supplier delays, import or customs delays, or other circumstances beyond PATCHPOP’s reasonable control.

• Where such an event affects your order, PATCHPOP will take reasonable steps to notify you where possible and provide an appropriate resolution in accordance with the circumstances and applicable law.

• This section does not remove any mandatory consumer rights that may apply if an order cannot be fulfilled, is materially delayed, or must be cancelled under applicable law.

18. International Shipping

• At this time, international shipping is not active. All purchases must be completed, processed, and delivered within our active domestic territories inside Egypt, unless PATCHPOP expressly states otherwise on the website or confirms otherwise in writing.

• If international shipping is enabled in the future, delivery availability, shipping fees, customs duties, import taxes, clearance requirements, delivery timelines, restricted products, return processes, and customer responsibilities may vary by destination country.

• International customers may be responsible for customs duties, import taxes, clearance fees, brokerage fees, local delivery charges, or other government-imposed charges, unless PATCHPOP clearly states otherwise at checkout.

• PATCHPOP may refuse, cancel, or restrict international orders where shipping is unavailable, legally restricted, operationally unsupported, or commercially impractical. If a prepaid international order is cancelled by PATCHPOP, PATCHPOP will initiate a refund or transaction reversal in accordance with applicable law and payment-provider timelines.

19. Customer Support for Delivery Issues

For delivery questions, address corrections, failed delivery issues, damaged parcels, missing items, delayed shipments, or delivery disputes, please contact PATCHPOP through:

• Support Email: Help@PATCHPOP.shop

• Website: https://patchpop.shop/

Please ensure your request includes:

1. Order number, full name, and phone number used on the order.

2. Complete delivery address and tracking number (if available).

3. Clear photos or videos where relevant alongside a short explanation of the delivery issue.

PATCHPOP may contact you using the email address, phone number, or account details provided during checkout or customer support communication.

20. Policy Updates

• PATCHPOP may update this Shipping & Delivery Policy from time to time for operational, courier, legal, technical, or compliance reasons.

• The most current version will be published on this page.

• Updates will not reduce any mandatory rights already attached to an order placed before the update, unless required or permitted by applicable law.

This Policy is made available in both Arabic and English. The Arabic version is provided to comply with applicable Egyptian language requirements for consumer documents. In the event of any conflict between the Arabic and English versions, the Arabic version shall prevail to the extent required by applicable Egyptian law.