Privacy Policy

Last updated: July 3, 2026

1. Who We Are

This website is operated by ZEE COUSINS LLC, trading as PATCHPOP.

For the purposes of this Privacy Policy, “PATCHPOP,” “we,” “us,” or “our” refers to ZEE COUSINS LLC, its official storefront, support channels, and authorized operational systems.

Website: https://patchpop.shop/

Support Email: Help@PATCHPOP.shop

Business Address: New Cairo, Cairo, Egypt

Privacy / Data Protection Contact: Help@PATCHPOP.shop

Where required by applicable law, PATCHPOP may act as the personal data controller in relation to personal data collected through our website, checkout, customer account, support channels, marketing channels, and related services.

2. Information We Collect

To process orders, manage limited drops, verify deliveries, operate our storefront, and support our customers, PATCHPOP may collect and process the following categories of personal data.

Identity Details: Your full name, username, account details, login credentials, and customer profile information.

Contact Information: Your email address, mobile phone number, billing address, shipping address, city, governorate, building details, floor, apartment or office number, nearest landmark, and delivery instructions.

Commercial and Transaction Records: Your order history, products viewed, items added to cart, completed purchases, product preferences, size or color selections, bundle choices, mystery pack purchases, limited-drop participation, discount-code usage, payment status, refund status, and invoice details.

Payment and Verification Information: Your payment method, payment status, transaction reference, payment gateway confirmation, wallet or bank transfer confirmation, Cash on Delivery status, refund status, and fraud-screening indicators.

PATCHPOP does not intentionally collect or store full card numbers, CVV codes, banking PINs, or complete payment credentials. Online payments are processed through authorized payment gateways, banks, card networks, mobile wallet providers, or other payment processors according to their own security standards.

Technical and Device Information: IP address, browser type, operating system, device type, referral URL, session information, cookie identifiers, analytics identifiers, cart activity, website interaction history, approximate location derived from technical data, and similar digital information.

Customer Support and Claim Records: Emails, support messages, call notes, photos, videos, unboxing evidence, return requests, exchange requests, defect claims, delivery complaints, cancellation requests, missing-item reports, and any supporting information you provide to our support team.

Marketing and Community Information: Newsletter subscription status, drop-alert preferences, campaign participation, giveaway entries, survey responses, reviews, social media handles, tagged content, photos, videos, comments, and user-generated content you submit or authorize us to use.

PATCHPOP does not intend to collect sensitive personal data unless it is necessary for a specific lawful purpose and handled in accordance with applicable law. Customers should not send unnecessary sensitive information, such as national identification documents, health data, biometric data, financial passwords, religious views, political views, or children’s data, unless specifically requested for a lawful and necessary purpose.

3. How We Collect Personal Data

PATCHPOP may collect personal data when you:

• browse the website;

• create an account;

• place an order;

• complete checkout;

• choose Cash on Delivery;

• verify an order by phone, SMS, email, OTP, or another approved contact method where enabled;

• contact customer support;

• request a cancellation, return, refund, exchange, or defect inspection;

• subscribe to newsletters, waitlists, or drop alerts;

• participate in campaigns, giveaways, or promotions;

• submit a review, photo, video, or other content;

• interact with our social media accounts;

• use our website while cookies, pixels, analytics tools, or similar technologies are active.

We may also receive limited personal data from authorized service providers, including Shopify, payment gateways, courier partners, fraud-prevention tools, analytics providers, customer support tools, and marketing platforms.

4. How Your Information Is Used

PATCHPOP uses personal data for specific business, contractual, legal, operational, security, and customer-service purposes.

We may use personal data to:

• operate the website and online store;

• create and manage customer accounts;

• process orders, payments, refunds, and invoices;

• verify Cash on Delivery orders;

• pick, pack, quality-check, dispatch, and deliver orders;

• send tracking and delivery updates;

• process cancellations, returns, refunds, exchanges, defect claims, missing-item claims, and courier disputes;

• prevent fraud, bot abuse, chargeback abuse, payment misuse, limited-drop abuse, and suspicious activity;

• manage limited drops, waitlists, stock allocation, fair-access controls, and campaign eligibility;

• communicate with customers about orders, payments, delivery, support issues, policy updates, and account activity;

• send marketing communications where the required consent or lawful basis applies;

• improve website performance, product offering, packaging, fulfillment processes, and customer support;

• analyze website traffic, cart behavior, campaign performance, and operational efficiency;

• protect PATCHPOP’s legal rights, intellectual property, customers, inventory, payment systems, and platform security;

• comply with tax, accounting, consumer protection, data protection, legal, regulatory, and record-keeping obligations.

5. Lawful Bases for Processing and Consent

PATCHPOP collects and processes personal data only where there is a lawful basis to do so under applicable law.

Depending on the context, this may include:

• your explicit consent;

• the need to process your data to complete a purchase, deliver an order, or provide a service you requested;

• compliance with legal, tax, accounting, consumer protection, or regulatory obligations;

• fraud prevention, platform security, and protection of legal rights;

• customer support, returns, refunds, exchanges, and dispute handling;

• another lawful basis permitted under applicable Egyptian data protection rules.

Where consent is required, PATCHPOP will seek to obtain it clearly. Where you submit personal data to place an order, request delivery, verify Cash on Delivery, or receive customer support, that data may be used for the specific purpose of fulfilling the transaction or request in accordance with applicable law.

We will not use personal data collected for one purpose for a materially different purpose without an appropriate lawful basis, consent where required, or notice where required by applicable law.

6. Shopify, Payment Gateways, and Third-Party Processors

PATCHPOP operates through a modern e-commerce and logistics environment. To provide our services, we may share personal data with authorized third-party service providers where necessary.

These providers may include:

• Shopify or other e-commerce platform providers;

• approved payment gateways, payment processors, card networks, banks, mobile wallet providers, transaction verification providers, and fraud-prevention providers;

• courier companies and logistics platforms;

• fraud-prevention and security tools;

• customer support platforms;

• email, SMS, customer communication, and support tools;

• analytics and marketing platforms;

• hosting, cloud, database, and IT providers;

• accountants, auditors, legal advisors, tax advisors, and regulatory consultants;

• government authorities, courts, regulators, or law-enforcement bodies where required by law.

Service providers may process personal data only for the purpose of providing their services, supporting PATCHPOP operations, complying with legal obligations, or as otherwise permitted by applicable law and their own terms.

PATCHPOP does not control independent third-party websites, resale platforms, peer-to-peer trading groups, unauthorized sellers, or external platforms that are not operated by PATCHPOP.

Relationship with Shopify

The PATCHPOP store and website are powered and hosted by Shopify, which enables us to operate the storefront, checkout, payments, customer accounts, security, analytics, and related platform features. To provide these services, Shopify processes personal information relating to your access to and use of our store.

Because Shopify and its own service providers operate internationally, some personal information may be stored, accessed, or processed outside the Arab Republic of Egypt in connection with hosting and operating the store. Where PATCHPOP uses certain enhanced Shopify features, Shopify may also process some personal information under its own privacy terms and, in those cases, may act as an independent controller of that information.

Any such processing by PATCHPOP is intended to operate in line with applicable Egyptian data protection requirements. You may review Shopify’s own privacy information to learn how Shopify processes personal information and what rights you may have in relation to data Shopify controls.

7. Cross-Border Data Transfers

Because PATCHPOP may use Shopify, cloud hosting, payment tools, analytics tools, marketing tools, support tools, and technical service providers, some personal data may be stored, accessed, or processed outside the Arab Republic of Egypt.

Where personal data is transferred, stored, shared, or processed outside Egypt, PATCHPOP will take steps intended to comply with applicable Egyptian data protection requirements. This may include required notices, consents, contractual safeguards, technical safeguards, permits, approvals, licenses, or other measures where legally required.

PATCHPOP will not knowingly transfer personal data outside Egypt in a way that violates applicable data protection requirements.

8. Courier and Fulfillment Partners

To deliver your order, PATCHPOP may share the minimum necessary delivery information with authorized courier and logistics partners.

This may include your name, phone number, delivery address, city, governorate, nearest landmark, tracking number, COD amount where applicable, and delivery instructions.

Courier and fulfillment partners are expected to use this data only for delivery, delivery coordination, proof of delivery, Cash on Delivery handover, courier investigation, return collection, or other logistics purposes connected to your PATCHPOP order.

They are not authorized by PATCHPOP to use your contact information for independent marketing or unrelated third-party distribution.

9. Cookies, Pixels, and Analytics

Where enabled and where permitted by law, PATCHPOP may use cookies, analytics, advertising, performance measurement, email marketing, drop-list, CRM, customer communication, and remarketing tools to operate the website, improve performance, support checkout, maintain cart stability, protect the platform, measure campaigns, and deliver relevant advertising, subject to consent, opt-out rights, or cookie controls where required by applicable law.

Essential Cookies: These support core website functions such as account login, cart behavior, checkout, security, and order processing. Some essential cookies may be required for the website to function.

Analytics and Marketing Technologies: Subject to your consent where required, PATCHPOP may use analytics, advertising, performance measurement, and remarketing tools where enabled to understand traffic, browsing behavior, campaign performance, and advertising effectiveness.

You may manage cookies through your browser settings, device settings, cookie banner, or consent tools where available. Disabling certain cookies may affect website functionality, checkout, login, cart stability, personalization, or analytics accuracy.

10. Marketing Communications and Drop Alerts

PATCHPOP may send marketing communications by email, SMS, social media, phone, or other digital channels where enabled and permitted by law, and where you have subscribed, opted in, joined a waitlist, participated in a campaign, or otherwise provided the required consent.

Marketing communications may include limited-drop alerts, launch countdowns, restock notifications, product releases, discount codes, collection announcements, surveys, community campaigns, and personalized offers.

Every direct marketing communication should identify PATCHPOP as the sender and include a clear way to opt out where required by applicable law.

You may withdraw marketing consent or opt out of marketing communications at any time by using the unsubscribe method provided in the message, replying with the relevant opt-out instruction where available, or contacting us at Help@PATCHPOP.shop.

Opting out of marketing does not prevent PATCHPOP from sending transactional or service-related communications, such as order confirmations, payment notices, COD verification, delivery updates, return updates, policy notices, security alerts, or customer support messages.

PATCHPOP will maintain appropriate records of marketing consent, withdrawal, and communication preferences where required by applicable law.

11. Children’s Data and Minors

PATCHPOP products and website services are intended for a broad collector audience, but we do not knowingly collect or process personal data from children under the age required by applicable law without the required guardian consent.

Under the Egyptian data protection framework, additional restrictions apply to children’s data. If PATCHPOP knowingly collects or processes personal data relating to a child under 15 where guardian consent is required by law, we will seek to obtain the required guardian consent and process only the information necessary for the specific purpose.

Parents or legal guardians who believe that a child has provided personal data to PATCHPOP without appropriate consent may contact us at Help@PATCHPOP.shop to request review, correction, restriction, deletion, or another lawful action.

If we discover that a child’s data has been collected without required consent, PATCHPOP may restrict the account, cancel pending unverified orders, delete or anonymize the relevant data where legally permitted, or retain only the records required for legal, fraud-prevention, accounting, dispute, or compliance purposes.

PATCHPOP may refuse or cancel orders where the customer lacks legal capacity to enter into a purchase transaction unless the order is placed with appropriate guardian consent, as explained in our Terms & Conditions.

12. User-Generated Content, Reviews, and Social Media

If you tag PATCHPOP, submit a review, upload a photo or video, respond to a content request, or otherwise authorize us to use content featuring PATCHPOP products, we may collect and process the content, your username, social media handle, profile information, caption, image, video, review, or related interaction data.

User-generated content may be used in accordance with our Terms & Conditions and any permission you provide.

If you wish to revoke permission for future use of your content, you may contact us at Help@PATCHPOP.shop. We will review the request and take reasonable steps regarding future use, although we may not be able to remove content already printed, published, included in completed campaigns, shared by third parties, or archived outside PATCHPOP’s control.

13. Data Retention

PATCHPOP keeps personal data only for as long as reasonably necessary for the purpose for which it was collected, or for the period required or permitted by applicable law.

Retention periods may vary depending on the type of data and purpose, including:

• account data retained while the account remains active;

• order, invoice, tax, accounting, and transaction records retained for legal and accounting purposes;

• delivery records retained for courier and dispute purposes;

• return, refund, exchange, and defect records retained for customer support and legal purposes;

• marketing consent records retained until consent is withdrawn or no longer needed;

• security and fraud-prevention records retained where needed to protect PATCHPOP, customers, and the platform;

• user-generated content retained according to the permission granted and operational needs.

When personal data is no longer needed, PATCHPOP will take reasonable steps to delete, anonymize, restrict, or securely archive it in accordance with applicable law and operational requirements.

14. Data Security

PATCHPOP takes reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include secure systems, SSL or similar secure transmission technologies, access controls, role-based access restrictions, limited staff access, secure passwords, encrypted or protected payment processing through authorized providers, platform security tools, fraud-prevention controls, internal confidentiality obligations, backup procedures, and secure record management.

No online system, website, payment gateway, courier platform, cloud platform, or communication channel is completely risk-free. Customers are responsible for keeping account passwords, OTPs, devices, and communication channels secure.

If you suspect unauthorized access to your account or misuse of your personal data, please contact PATCHPOP immediately at Help@PATCHPOP.shop.

15. Data Breach Handling

If PATCHPOP becomes aware of a personal data breach or security incident affecting personal data, we will investigate and take appropriate steps to contain, assess, and address the incident.

Where required by applicable law, PATCHPOP will notify the competent Egyptian data protection authority, including the Personal Data Protection Centre where applicable, within the legally required timeframe.

Where required by applicable law, affected data subjects will also be notified within the legally required timeframe and through appropriate communication channels.

PATCHPOP may contact affected customers by email, SMS, phone, account notice, or another appropriate communication method where available.

16. Your Privacy Rights

Subject to applicable Egyptian data protection laws and any legal limitations, you may have rights in relation to your personal data, including the right to:

• know whether PATCHPOP processes your personal data;

• access certain personal data held about you;

• request correction, addition, update, or completion of inaccurate or incomplete data;

• withdraw consent where processing is based on consent;

• request deletion or erasure where legally applicable;

• request restriction or limitation of processing where legally applicable;

• object to certain types of processing where legally applicable;

• opt out of direct marketing communications;

• submit a complaint through the competent authority where available under applicable law.

These rights may be subject to verification of identity, legal exceptions, fraud-prevention needs, accounting obligations, tax obligations, transaction records, consumer dispute records, legal claims, or other lawful retention reasons.

17. How to Exercise Your Rights

To exercise a privacy right, update your information, withdraw marketing consent, or ask a question about your personal data, please contact:

Privacy / Data Protection Email: Help@PATCHPOP.shop

Support Email: Help@PATCHPOP.shop

Your request should include:

• full name;

• email address and phone number used with PATCHPOP;

• order number, if relevant;

• the right or request you wish to exercise;

• any information needed to verify your identity and locate your data.

PATCHPOP may request additional information to verify your identity before processing the request. We may reject or limit a request where we cannot verify identity, where the request is unlawful, where the request conflicts with mandatory record-keeping duties, or where an exception applies under applicable law.

18. Legal, Regulatory, and Fraud Disclosures

PATCHPOP may disclose personal data where necessary to comply with applicable law, court orders, regulatory requirements, tax obligations, consumer protection obligations, data protection obligations, law-enforcement requests, or lawful government authority requests.

PATCHPOP may also use or disclose personal data where reasonably necessary to:

• investigate fraud, bot abuse, chargeback abuse, payment misuse, delivery fraud, or platform misuse;

• protect PATCHPOP’s legal rights, intellectual property, customers, inventory, payment systems, or website security;

• enforce our Terms & Conditions, Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy, or other operational policies;

• respond to legal claims, customer disputes, courier investigations, or regulatory inquiries.

19. Business Transfers

If PATCHPOP is involved in a merger, acquisition, restructuring, sale of assets, investment transaction, business transfer, or similar corporate event, personal data may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable law and appropriate confidentiality, security, or contractual safeguards where required.

20. Updates to This Privacy Policy

PATCHPOP may update this Privacy Policy from time to time for legal, operational, technical, regulatory, or business reasons.

The most current version will be published on this page with the latest update date.

Where required by applicable law, PATCHPOP may notify customers of material changes through the website, email, account notice, or another appropriate communication method.

Continued use of the website after the updated Privacy Policy is published means that you acknowledge the updated Policy, subject to any consent requirements that may apply under applicable law.

This Privacy Policy is made available in both Arabic and English. The Arabic version is provided to comply with applicable Egyptian language requirements for consumer documents. In the event of any conflict between the Arabic and English versions, the Arabic version shall prevail to the extent required by applicable Egyptian law.

21. Contact Information

If you have any questions about this Privacy Policy or how PATCHPOP handles personal data, please contact us through:

Legal Entity: ZEE COUSINS LLC

Website: https://patchpop.shop/

Privacy / Data Protection Email: Help@PATCHPOP.shop

Support Email: Help@PATCHPOP.shop

Business Address: New Cairo, Cairo, Egypt

For privacy-related requests, please use the subject line: Privacy Request - PATCHPOP.